Ridepooling · The MOIA Driver AppHow do you design something that has never been designed before?
The challengeIn 2020, I joined MOIA, Volkswagen Group’s mobility startup.
Back then, almost everything was still being invented.
What is MOIA?MOIA wasn’t building another taxi app.
It was introducing ridepooling.
Looks similar to ride-hailing.
Turns out… it’s an entirely different problem.
Up to six strangers.
Different destinations.
One vehicle.
One driver.
Passengers enter.
Passengers leave.
Routes constantly change.
Traffic never stops.
Nobody had solved this before.
Which meant…
there were no best practices.
My roleTogether with another designer and two developers,
I designed the Driver App from scratch.
Not an app for passengers.
An app for people driving a two-ton vehicle through city traffic.
Every interaction mattered.
Every second of attention mattered even more.
The questionHow do we guide drivers safely through busy cities…
while helping them pick up and drop off multiple passengers…
without distracting them?
The interface couldn’t compete with the road.
It had to disappear into it.
Understanding realityDesigning from behind a desk wasn’t enough.
So I got into the vehicle.
I spent entire days riding along with drivers.
Watching.
Listening.
Taking notes.
Every hesitation…
Every wrong turn…
Every stressful pickup…
became a design opportunity.
Using our prototype,
I became the driver.
I simulated real rides.
Made mistakes.
Missed turns.
Experienced the pressure myself.
We also interviewed passengers.
After all,
their experience depended on the driver’s experience.
What we optimized forLess thinking.
More confidence.
Less screen time.
More road time.
The resultWithin four months,
we built the Driver App from scratch.
Drivers consistently described it as…
“easy.”
More importantly:
they felt confident using it.
You made it this far?
Seriously… thanks for spending your time here.
Only one project left.
You’re almost at the finish line.
Need a break? There is a small easter egg waiting for you on the bottom right.
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